Customer Service Agent (m/f/x) - Italy

Ready to become part of the most important mission on this planet? We are rebuy, pioneers in the sustainable reuse of electronics and media. and we are looking for you! Our mission: to make circular living accessible to all, one transaction at a time. By giving products a second chance, we reduce resource consumption and avoid unnecessary e-waste.

Our team of 600 comes from all corners of the world; we drive things forward collaboratively, take personal responsibility, value positive critical thinking, and persistently serve our customers and planet.

As an employee in the first and 2nd level of our Customer Service International Italy, you will actively work on customer satisfaction by directly answering customer enquiries via various channels (e-mails, telephone, chat, social media). You will participate in the definition of processes and optimize existing procedures. You will work on more complex topics such as data protection and assistance for our customers. You are also jointly responsible for back office tasks and can organize yourself independently. You are the interface between our Italian customers and our internal divisions and departments.

Are you interested in what your potential colleagues Birgit or Natascha have to say about their work at rebuy? We also recommend having a look at our interview with Federica, who talks about her training concepts for Customer Service. Check our employee spotlight interviews now! 

Your tasks include:

• You will process enquiries independently and respond to the requests of our Italian customers.

• You will support customers with complex enquiries and make inbound and outbound calls in order to achieve a high level of customer satisfaction and find solutions.

• You are very familiar with our processes and support process optimisation and identify potential for improvement.

• You make phone calls and reply to emails and messages in English

• You document customer conversations in our systems

• You work a 5-day week (Monday to Saturday)

• You are flexible and work in shifts

• Professional experience in customer service, tourism or the hotel industry

• Very good verbal and written communication skills in Italian and English

• Strong customer and service orientation

• Open, outgoing and friendly manner

• Problem-solving orientation, reliability and ability to work under pressure

• Willingness to help and openness to change in a dynamic environment

• Proficient with PC and Internet

• Always a smile on your face

Location:

• Berlin
• Home Office (within Germany)
• Hybrid possible

• Work with a friendly team that is passionate about circularity and wants to make the world a little more sustainable, one transaction at a time.

• Feel comfortable in an environment where independence and new ideas are welcome.

• Benefit from flat hierarchies and the greatest possible transparency so that things don't take longer than they have to and you always feel well informed.

• Enjoy our centrally located office in Berlin (Erkelenzdamm 11 - 13, 10999 Berlin).

• Benefit from our family-friendly, flexible environment and paid child sick leave.

• Bring your dog to the office: we love animals and want to cuddle yours, too!

• Use employee discounts on rebuy.de, sustainable products at Futurebens, offers for sustainable micro-mobility and massages directly in our office.

• Design your own benefits mix on our benefits portal worth EUR 50 net per month.

• Have fun at our legendary team and company events.

• Use our mental health offers as part of a cooperation with the Fürstenberg Institute.

• Take care of your work-life balance with 30 vacation days.
  

*At rebuy all people are welcome and supported! We would like to talk, regardless of age, disability, national and social origin, skin color, religion, gender identity and sexual orientation. Just be who you are!